As a preferred notification channel SMS can be used for efficient internal communication in organizations when there is a need for instant notifications, emergency updates or general information.
Many companies and organizations want or need to inform both employees and customers in real time. This can be health organizations informing about precautions, educational institutes having to close or banks to inform customers about their insurances.
Customers appreciate reminders, and with SMS you will also have a higher chance of the message being opened and read. To remind the client is positive both for the organization and also working as a favor to the customers. This could be health services, payment and invoice details or packages to be picked up.
Send confirmations to your customers when you have updated the database, when they have ordered a product online or booked a class at the gym.
Get feedback through short surveys sent as SMS. Younger generations prefer to receive surveys and questions via SMS. To increase the response rate you can still give a discount to those who complete the survey.