RCS: Rich Communication Services
Rich and engaging interactions with your customers! Revolutionize your customer communication with RCS - the next generation of business messaging.
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Because every communication matters
Rich Communications Services (RCS) provides a powerful marketing communications channel for brands looking to engage with their customers. RCS has the potential to extend creativity in marketing campaigns and enable conversations to flow in a more meaningful and streamlined way.
RCS combines the best of all messaging worlds
RCS combines the usability of SMS with a rich branded experience, providing an intuitive and engaging conversational experience. RCS works on Android smartphones within the native SMS application, without needing to install another app. Individual, multimedia content and even interactive purchase journeys can be easily integrated, offering brands the possibility of creating a communication channel that unites all messaging worlds. Together with the mobile network operators, we are driving this groundbreaking technology forward and making it easy for our customers to create memorable brand experiences.
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Why Choose RCS?
LINK's RCS API can be easily integrated into your existing systems
Multimedia broadcasts & newsletters
Intuitive app experience within the native SMS messaging channel without installation of separate apps
No character limit
Advertising content and campaigns directly on the smartphone
Individual support thanks to 1:1 chat
Interactive content increases customer engagement
Creating personalized experiences for your customers
Two-way conversational messaging with the ability to provide real-time support
Understand the data: valuable insights and data capture to ensure campaigns are highly targeted and more effective
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Enrich your customer touchpoints
Multimedia
Pictures, videos, clickable carousels, cards, tracked links and live chats offer a wide range of options in modern customer communication.
Native
RCS is delivered within the native messaging channel. The creation of a calendar entry, the sharing of the current whereabouts or the start of a phone call can be initiated with one click from the message.
Auto Reply
Predefined answer options and individual buttons enable intuitive user interaction. Auto replies also save resources in customer service.
Branded Assets
The company name and logo of your company create trust on the customer side.
Conversational
Conversational Commerce directly from the RCS message through a connection to your online shop.
Codes
Use practical integrated codes for ticketing, tracking, reservations or sending coupons.
Use Automation and Conversations
Take a look at how chatbot and conversational support from humans and automation alike will help boost your customer service and experience:
RCS use cases
RCS provides opportunities to improve the experience of both brands and consumers alike.Here are some ways in which RCS can be used by companies to increase engagement and grow their business.
Use RCS for modern customer service
RCS provides you with the ability to have real-time "live-chats" with your customer, enabling fast and effective communication. Intelligent auto-replies are available and with the integration of multimedia content and links, RCS provides your customers with comprehensive support without the need to download apps.
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RCS for bookings and ticketing
Send appointment cards & manage customer bookings. Brands can share information pre-appointment and post-appointment to ensure customers are informed. Reminders, news, and personalized offers can be sent to customers seamlessly.
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Increasing Loyalty Program uptake with RCS
Communicate on the channel of choice for your customers. Enroll customers in loyalty programs and keep them engaged by sending personalized offers and discount coupons.
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Increase your sales with RCS
Reactivate abandoned shopping carts and specifically promote products and campaigns based on individual shopping preferences. Thanks to in-app shopping, payment options and tracking functions, RCS is the perfect tool for retail.
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Discover how RCS transforms the user experience
Discover innovative ways in which our customers leverage the potential of RCS to optimize their operations and enhance customer interactions and processes. Our RCS solutions enable businesses to streamline their communication and provide recipients with an engaging way to interact with your company.
DHL Express enhances customer communication with RCS
The global logistics leader has taken an important step by leveraging the next generation of SMS, RCS, to communicate with users during package delivery.
RCS is the latest development in SMS messages. It offers a more dynamic and interactive experience for users, making it an ideal choice for companies like DHL Express to effectively communicate with their customers.
Contact us
Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!
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