WhatsApp Business Solution

Engage with your customers on one of the most popular global communications channels. Starting a conversation with your customers on the channel they prefer could not be easier.

Making WhatsApp work for your business

Global ReachWhatsApp currently has over 2.1 billion users worldwide. Extend and scale your business possibilities.
Customer ServiceReduce your costs by approx. 50% and engage with your customers on the channel their channel of choice.
Safe & SecureEvery WhatsApp message is sent securely with end-to-end encyrption, ensuring your data is handled securely.
Engage CustomersCustomer engagement is critical: 61% of people would choose messaging a business over picking up the phone.

WhatsApp for Business: Reach your customers on their preferred communication channel

WhatsApp powers communication between businesses and customers globally. With the advanced features of the service, the implementation of versatile communication is easy at every stage of the customer journey. Sending automated messages, chatting, or 24-hour customer service is handled naturally within WhatsApp. In addition, the ability to use rich content in messages such as images, locations, QR codes, or share documents creates added value for your customers and business.

The advantages of WhatsApp

Today customers expect fast and individualized customer service. With WhatsApp Business from LINK Mobility, you can offer a higher quality of service with real-time problem solving and at the same time save costs and resources.

  • Customer service personally & directly via Messenger

  • Support of multimedia content

  • Entry into conversational commerce

  • InApp payment via link

  • Higher quality of service

  • Support customers via 1:1 chat & simultaneously

Easily onboard with the embedded signup process

Embedded signup is a way for Business Solutions Providers (BSPs) like LINK to let businesses register for the WhatsApp Business Platform directly from their website. This streamlined onboarding flow simplifies the process to:

  • Reduce onboarding from days to minutes

  • Allow BSPs to onboard more clients

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Here's how you can send WhatsApp messages online

Connecting with your customers on WhatsApp is easy to implement.

  1. Our Xenioo Conversational Platform is easy to use and can be set up quickly. Using Xenioo, you can create chatbots, allowing for automated interactions with your customers.

  2. Alternatively, you can use the WhatsApp Business API which can be integrated into your existing applications. LINK Mobility is an official WhatsApp partner and, as a WhatsApp Business Solutions Provider, can provide you with all services centrally.

API

Extensive connection with the WhatsApp Business API

The WhatsApp Business API enables quick and easy integration of our mobile messaging solutions into your existing systems and applications.

Chatbot

Omnichannel Engagement

Our Xenioo conversational platform solution is available for smart customer communications. Chatbots simplify communication with your customers and reduce the effort involved in handling many standard questions. LINK's Xenioo solution can automatically react to customer-initiated messaging providing answers in real-time.

WhatsApp Business can be used in a variety of ways

WhatsApp Business can be used in many industries and in a wide variety of applications.

Easily send booking details, notifications and updates

Customer service is easier within the preferred channel of your customers

WhatsApp Business as an entry point for conversational messaging

Feature-rich and memorable conversations

Create engaging and real conversations with customers and provide them with meaningful interactions with your brand.

Conversations

You can have a real conversation with your customers on their preferred channel. The conversation can be initiated by the customer using various entry points (links, buttons, QR code) via emails, in apps, or via social media.

Chatbots

Our Xenioo conversational platform offers easy-to-use and intuitive chatbots using Natural Language Processing and Artificial intelligence to power your conversations. Create your own rules, obtain the all-important opt-ins and engage your customers.

Rich Content

Rich content can be sent between you and your customer. Images, videos, and emojis can be used easily using a multimedia template and make messages even more attractive for your customers. It is also easy to personalize your content with stickers and branded content.

Simple API

With the WhatsApp Business API you can seamlessly integrate our messaging services into your existing systems.

Feature Rich

You can configure automated WhatsApp responses using a chatbot. Additional functionalities such as in-app payment or opt-in can also be easily integrated. Interactive buttons make it easy for customers.

Product Catelog

Businesses using the WhatsApp Business API can showcase and share their products and services with customers for them to browse items and add to a cart without leaving the chat.

Bring your number

Already have a number? There is no need to change it as you can bring your own number to a new WhatsApp Business account, or port a number already in use with WhatsApp to LINK from your existing BSP.

Secure

Verifying your brand with WhatsApp allows your customers to be safe in the knowledge that your account is legitimate and adds trust between your brand and your customers.

GDPR Compliance and Security

When acting in accordance with GDPR, companies are able to win consumers’ trust, boost brand reputation and increase loyalty.

GDPR at LINK Mobility:

  • All LINK activities take place in a private MPLS-network which is located within the EU.

  • Data anonymization and pseudonymization are always available to users, as well as information, data links and separation systems.

  • Appointment of a Data Protection Officer and conducting internal GDPR training each year. In addition, an external company audits our GDPR compliance and privacy policy.

  • Messages are available for 90 days in LINK systems. After that, data is anonymized and available for statistics and big data purposes. We also process data safely throughout our operations.

Click here to download LINK's GDPR and Privacy Guide.

Contact us

Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!