Correct information that’s easy to find makes the difference between a poor or a great customer experience. While a combination of these best practices and tools is necessary, some of the ones mentioned are guided experiences, virtual customer assistants, and content contextualization (personalization).
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The authors state, “Successful nurturing of customer relationships requires insightful, relevant and timely communications across multiple channels (such as face-to-face, phone, web, email, social media and SMS) and over a host of traditional and new devices.” Providing a variety of communication channels is central to LINK Mobility’s mission. From traditional SMS to WhatsApp, website chat assistants to conversational messaging, RCS to mobile landing pages, and more, we offer communication options on the digital channels your customers already use. Send timely, personalized notifications when, where, and how customers want them and means you’re able to easily deliver correct, relevant information. This is the perfect way to improve your customer experience and is the key to great customer service.
If you’re interested in growing your portfolio of communication channels, get in touch with us!