The logistics industry succeeds with mobile communications on a variety of channels that can be sent internally within the organization or to customers to upgrade their interactions with your company. Everyone involved benefits!
Send reminders to customers when their package will be shipped and delivered, provide status updates, and confirmations upon delivery. We can also help with customs clearance and other value-add services.
Communicate within your organization and send messages to drivers, delivery personnel, and warehouse staff. Ensure that operations are running as smoothly as possible across the value chain.
Make sure your customers are happy with when, how, and where their items are delivered. Send messages using customers’ preferred channels, even having a conversation with them and giving them suggested options to customize their delivery.
Transport, shipping, and delivery are all part of the logistics industry. You can use mobile messaging for shipment-initiated notifications, status updates, and delivery notifications and reminders. You can also offer add-ons, like home delivery, change of delivery location or time, customs clearance, and more. Sending shipment and delivery notifications via SMS or other preferred channels is the fastest and most reliable way to reach the end customer and get them to receive and pick up the package. With faster pick up times, including pick up at service points and home delivery, the costs for logistics companies are reduced.
LINK has a variety of products and services that can help across the value chain in the logistics industry. We offer:
We also allow you to communicate with customers and internally using the following channels:
Mobile messaging is a key driver in modern communication. The mobile phone is providing great opportunities for closer dialogue between businesses and customers. Messaging can be used for simple communication, just by sending and receiving messages – but you can easily integrate it with other technologies and solutions in order to enrich your communication and add value to your business.
Today, you can reach your customers on the channel they prefer with personalized messaging and rich content. Explore the opportunities about messaging below based on your industry or areas of need.