Published on 2025-03-20LINK Mobility collaborates with nps.today to enhance businesses' ability to measure and improve customer loyalty through effective SMS-based surveys.

nps.today x LINK Mobility: Measuring Customer Loyalty

LINK Mobility has entered into a partnership with nps.today, a leading provider of customer experience solutions, to enhance businesses' ability to measure and improve customer loyalty through effective SMS-based surveys.

By integrating LINK Mobility’s reliable SMS API into the nps.today platform, businesses can now easily automate the distribution of satisfaction and loyalty surveys via SMS, enabling them to collect valuable customer feedback in real time. This solution replaces complex questionnaires with a few targeted questions at relevant moments, making it easier to measure, understand, and act on customer feedback.

This integration allows businesses to gain deeper insights into their customers’ experiences and needs, leading to more targeted improvements and increased customer loyalty. With automated processes and real-time data, businesses can proactively enhance the customer experience and strengthen their market position.

  • At nps.today, we are committed to making customer feedback easy and actionable. With LINK Mobility’s reliable and accessible SMS solution, businesses can effortlessly collect real-time customer insights and respond quickly to customer needs,” says Simone Ditlev Hansen, Chief Operating Officer at nps.today. “We truly value our collaboration with LINK Mobility, as it ensures a seamless and effective way to enhance customer loyalty.”

  • "nps.today is one of our customers that has truly managed to expand," says Jonas Vogeley, Key Account Manager at LINK Mobility. "We have worked closely together to ensure their success with SMS communication as we know how crucial it is to their business. RCS is a great opportunity to see if we can improve open and response rates and enhance customer interaction even further. We're excited to follow their journey and see how our latest messaging technologies can help strengthen their business in the future.”

Learn more about now LINK Mobility and nps.today can help you better understand your customer. Contact us today!