| Microsoft Dynamics 365 SMS Integration |
Send SMS with Microsoft Dynamics 365 integration
Start sending SMS within your Dynamics 365 environment for audience targeting, automated workflows, and personalised experiences that excite.
About the integration
✓ Top SMS API provider in Europe
✓ Connect in just a few clicks!
✓ High throughput for fast SMS delivery
✓ All within Microsoft Dynamic 365
✓ GDPR compliant
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of cloud-based business applications combining CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities. It offers modules for sales, customer service, marketing, finance, operations, and more.
It helps businesses streamline processes, enhance customer engagement, and make data-driven decisions, all within a unified platform accessible from anywhere.
SMS in Microsoft Dynamics 365
LINK Mobility's SMS messaging integration with Microsoft Dynamics 365 streamlines communication processes by allowing users to send and receive SMS messages directly within the Dynamics 365 platform. This integration enhances customer engagement by enabling personalised SMS interactions based on customer data stored in Dynamics 365.
LINK Mobility's native SMS integration seamlessly integrates with Dynamics 365 workflows, enabling automated SMS notifications, reminders, and updates to be sent to customers, improving efficiency and enhancing the overall customer experience.
How to send SMS with Microsoft Dynamics 365
Start sending today using LINK's Microsoft Dynamics 365 integration.
Set up SMS Sending within Microsoft Dynamics 365
Follow the steps below to get sending.
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Account creation
to register and create an SMS account.
Configure SMS settings
Log in to Dynamics 365 and navigate to Change area > App Settings > SMS Providers.
Select "New" and choose LINK Mobility as the provider.
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Configure SMS settings
Log in to Dynamics 365 and navigate to Change area > App Settings > SMS Providers.
Select "New" and choose LINK Mobility as the provider.
Testing and verification
Verify that SMS messages can be sent and received successfully.
Ensure that delivery reports and incoming callbacks are working as expected.
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Testing and verification
Verify that SMS messages can be sent and received successfully.
Ensure that delivery reports and incoming callbacks are working as expected.
Optimisation and feedback
Make any necessary adjustments or optimisations based on user feedback.
Monitor the performance of the SMS integration a nd address any issues that arise.
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Optimisation and feedback
Make any necessary adjustments or optimisations based on user feedback.
Monitor the performance of the SMS integration a nd address any issues that arise.
Benefits of our Microsoft integration partnership
Take a look at just some of the benefits to working with LINK Mobility via our Microsoft Dynamics 365 integration.
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Key features to benefit from
Seamless Communication
Enjoy streamlined communication by sending and receiving SMS messages directly within Microsoft Dynamics 365, ensuring efficient customer engagement
Enhanced Customer Engagement
Utilize personalized SMS interactions based on customer data stored in Dynamics 365, fostering stronger connections and improving customer satisfaction
Automated Workflows
Integrate SMS messaging seamlessly into Dynamics 365 workflows, enabling automated notifications, reminders, and updates, reducing manual efforts and enhancing efficiency
Comprehensive Insights
Analyze SMS campaign performance and reach within Dynamics 365, leveraging data insights and A/B testing to optimize messaging strategies for maximum impact
Timely Triggers
Delight customers with timely and personalised SMS communications triggered by specific events or actions captured within Dynamics 365, improving response rates and driving conversions
Convenient Management
Easily manage opt-in and opt-out requests, subscriber lists, and messaging campaigns directly within Dynamics 365, ensuring compliance and simplifying administrative tasks
Microsoft Dynamics 365 SMS prices
- Pay as you go
When opting to send SMS with LINK in Microsoft Dynamics you will only be billed for the number of messages you send.
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"Experience True Personalized Engagement with SMS Integration for Microsoft Dynamics 365"
Revolutionize your communication strategies by leveraging LINK Mobility's robust SMS messaging capabilities within Microsoft Dynamics 365. Seamlessly reach and engage your audience, automate workflows, and deliver personalized experiences.
~ Rune Fjeld, Strategic Partner Manager
Learn more about our SMS integration
Is this SMS integration new?
LINK has worked with Microsoft Dynamics for many years now and is committed to upholding the relationship for many years to come. LINK is proud to be one of only two European fully-integrated partners for Microsoft Dynamics 365.
How is data privacy and security handled when integrating?
This native integration partnership ensures that both parties have approved the data processing in compliance with their own internal policies.
For LINK this includes upholding our current GDPR, Security and Compliance standards.
GDPR: LINK operates in accordance with GDPR regulations. Our platforms are under constant care of a Data Protection Officer.
Our portfolio has been built and designed with privacy in mind. We apply external testing to ensure maximum level of protection.
SECURITY: LINK's objective is to ensure availability, integrity and confidentiality of our platforms. We operate in tier-3 certified data centre's that feature redundant connectivity, restricted physical access, video surveillance, fire protection and 24/7 NOC monitoring. We follow best practices on information security outlined by the ISO 27001 standard.
COMPLIANCE: LINK adheres to applicable laws, regulations, relevant international guidelines, and high ethical standards. We respect values set out in the UN sustainable development goals (SDG), the Ten Principles of the UN Global Compact and the OECD Guidelines for Multinational Enterprises. We follow best practices for compliance management outlined by the ISO 19600 standard.
We recommend seeking advice from Microsoft Dynamics 365, should you have any questions regarding their data or security regulations.
How are opt-in and opt-out requests managed?
Opt-in and opt-out requests are managed through automated processes. Individuals subscribe by providing their contact information, and can unsubscribe by replying with a specific keyword like "STOP." This ensures compliance with regulations and allows for easy management of subscriber preferences.
Does the SMS integration require any additional downloads or middleware?
No, the great benefit of the integration is that it is established as a plug-and-play solution. LINK does however recommend that internal staff training is undertaken to allow for best practices and strategies to be formed.
Is the solution scalable?
Yes! By integrating with Microsoft Dynamics 365, LINK can manage any level of messaging required by an organisation. As your business or SMS messaging needs grown, LINK will be able to remain by your side to assist.
Ready to find out more?
Get in touch to discuss how your infrastructure can integrate with LINK's capabilities today, or schedule a call now to arrange a chat at a time suited to you.
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