Retail and E-Commerce
Generate engagement that drives conversions and utilise flexible omnichannel solutions to better you overall customer service.
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Personalisation
Utilise your collected customer information to create a personalised message experience
Loyalty
Rewards loyal customers directly on their phone or attract new customers with discounts.
Engagement
Ensure you excite and engage your audience with creative multimedia tools and features.
Use cases for retail & e-commerce
LINK's platforms and integrations allow businesses to automate and boost profitability by automating customer and retail operations. Let's explore some use cases:
Drive engagement with loyalty programs
With automated solutions, your customers can manage their loyalty program memberships instantly.
Provide them with easy access to their earned points, to redeem their rewards, and to schedule a pick-up time. Why not also broadcast reminders and must-know notifications?
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Personalise your approach
Distribute links to catalogues, provide videos and product information, or perhaps after-sales advice that are customised to your customers' needs.
Make their experience with you personal and channel them into a high value sales funnel.
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Notification campaigns
Using real-time or scheduled campaigns, share discount codes, ongoing offers, and new collection alerts on multiple channels to encourage your customers to return to your store.
Combine notifications with multimedia content to increase engagement.
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"Our LINK chatbot answered thousands of queries that would otherwise overwhelm our support team"
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Associate Producer
Any channel, anytime
Flexible and modern customer communications
By utilising LINK's messaging APIs and platforms the possibilities for customer communications are endless. Our customers use messaging for:
Automated customer surveys
Delivery notifications
Sending vouchers, discounts and information
Chatbots for customer service
Order status & package tracking
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Conversion starts with a conversation
Provide customers with a conversational experience that meets their entire customer journey. Everything is possible, from customer inquiries to orders confirmations and delivery updates.
Get in touch
Would you like further details about how our solutions can transform your services? Contact us today for a free consultation.
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