Hannah Munden2024-04-09

Empower Your Customer Engagement with the MyLINKConnect App

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to engage with customers across various channels. But, maintaining a personalised touch amidst the multitude of automation can be challenging. This is where MyLINKConnect steps in, offering a complete solution to bridge the gap between the digital and physical realms of customer engagement.

The MyLINKConnect App: Real-Time Visibility and Human Intervention

One of the standout features of LINK’s MyLINKConnect chatbot builder is its accompanying mobile app, available on both Google and iOS App Store. This app provides users, such as your employees, with real-time access to customer conversations happening with your chatbot, regardless of the chatbot’s deployment channel. This empowers businesses to seamlessly interject and provide human assistance whenever necessary in conversations, ensuring a smooth and personalised customer experience.

Monitoring and Analysing Customer Behavior

Beyond just interjections, the MyLINKConnect App serves as a valuable tool for monitoring and analysing customer behavior. Businesses can gain insights into how customers interact with their brand, allowing them to optimise chatbot workflows and ensure they work as intended. This level of visibility is particularly crucial during push campaigns, enabling businesses to address inquiries promptly and drive conversions.

Watch our video below that demonstrates how a hotel utilises the MyLINKConnect app to give customers that added touch of attentiveness before their stay:

Empowering Employees: Ambassadors of the Brand

MyLINKConnect empowers employees to become ambassadors of the brand by providing them with access to real-time conversations and insights. Armed with this information, employees can engage with customers across channels in a personalized and authentic manner. Whether it's your sales representatives assisting customers via WhatsApp or support agents resolving issues over SMS, MyLINKConnect enables employees to deliver exceptional service and build lasting relationships, all from within one app.

Seamless Integration of the Physical and Digital Worlds

A key advantage of MyLINKConnect is its ability to seamlessly integrate the physical and digital worlds of customer engagement. Be it a customer browsing products in a retail store or interacting with a digital kiosk, MyLINKConnect enables businesses to provide personalized recommendations and assistance in real-time. Perhaps your customer requests if an item is in stock in the color they love, and your employee responds in the app to confirm and also shares an image of the exact item to the customer! The fusion of digital convenience and human interaction creates a memorable customer experience that drives satisfaction and loyalty. This is also applicable beyond retail and can support the likes of leisure venues, logistics operations, service providers and much more.

Shaping the Future of Customer Engagement

MyLINKConnect represents a paradigm shift in how businesses interact with their customers, offering a holistic solution that combines the convenience of automation with the personal touch of human interaction. By bridging the gap between physical and digital worlds, MyLINKConnect empowers businesses to deliver exceptional service and build meaningful relationships that transcend channels.