LINK Mobile Invoice: what you need to know

LINK Mobile Invoice is the payment option you should be offering your customers. It’s beneficial to both them and your organization. Here, we’ll go through the benefits of e-invoicing, how our LINK Mobile Invoice works, and how our customers are actually using it.

Implementing LINK Mobile Invoice is just one way to digitize your company. Jump start your company’s digitalization in three simple steps with Gartner’s tips.

 is the perfect solution for both your company and your customers. Here’s why:

Did you know? Digital invoicing is four times more environmentally friendly than paper billing?*

LINK Mobile Invoice is a great option for requesting payments. It works with a variety of distribution channels, including SMS. You’re able to collect payments using your preferred and integrated Payment Service Providers (PSPs). So how does it actually work?

First, our LINK Mobile Invoice API receives the billing information and other content that will be sent by SMS to customers.

A link is generated that leads to a customized and branded landing page, including your company´s logo, colors, design, and correct billing information.

Then, customers receive an SMS containing this URL that will bring them to the landing page.

Your company’s back–end system receives a notification when the payment is completed.

You can add more information about your company or include a mobile marketing campaign on the receipt page, as it’s guaranteed that the customer sees this final confirmation page.

There are endless ways to use LINK Mobile Invoice. Here are just a few:

Our customer TietoEVRY worked with LINK Mobility Sweden to offer their customers a mobile payment option. LINK Mobile Invoice was integrated with TietoEVRY’s Multichannel service to enable customers to receive invoices over SMS. Customers receive an SMS with a link to a personalized landing page with the invoice information. If the mobile invoice doesn’t work, there is a well-functioning fallback solution so the customer doesn’t miss a payment due date – and TietoEVRY gets paid on time.

Read more about TietoEVRY’s integration with mobile invoice 

If you’re interested in getting started with LINK Mobile Invoice,

https://www.visma.com/blog/save-environment-efficient-invoice-processing/

7 ways MNOs can leverage the CPaaS revolution

Mobile network operators (MNOs), telecommunication operators, or carriers. Whatever you may call yourself, there is a new opportunity for you to leverage the growth of Communications Platform as a Service (CPaaS) by adopting a dynamic and collaborative approach.

MNOs can benefit from new channels by partnering with experienced CPaaS providers to provide a full range of communication options to their existing offering, such as RCS. This means that you can deliver the channels and services enterprises want from our APIs without having to develop the necessary infrastructure yourself. With the global CPaaS market predicted to reach $17.2 billion by 2023, it’s time MNOs get involved in the game.*

Here are more tips on how you can take advantage of the CPaaS revolution:

CPaaS is the future of mobile communications. If you want to take the next steps to get involved in this market or are curious to learn more, 

Are you an MNO and interested in becoming part of our Partner Community? Contact us here!

 “Worldwide Communications Platform-as-a-Service Forecast, 2019–2023.” October 2019.

“RCS: The Game Changer the Industry has been waiting for” published November 2020 by 

, Market Study Report, Statista, FMI, Analysys Mason.

 7 ways MNOs can leverage the CPaaS revolution

Hassle-free Shipping

Simplify Operations

Improved Delivery

Sending shipment and delivery notifications via SMS or other preferred channels is the fastest and most reliable way to reach the end customer and get them to receive and pick up the package. With faster pick-up times, including pick-up at service points and home delivery, the costs for logistics companies are reduced. In addition to reducing their carbon footprint overall, companies are also actively working to reduce their carbon footprint in logistics. 

WhatsApp

Automate the customer journey

Sustainability

Customer care

Conversational marketing

Transport and logistics companies can access a single, integrated platform to communicate with customers and employees throughout the journey.

Logistics

Delayed flights, schedule changes, cancellations...keeping customers in the loop is imperative. Travel alerts and real-time notifications make it possible for customers to stay updated.

Fastest possible customer availability

 Promote cross-selling and upselling

Increase customer satisfaction.

Customer Support

Real-time Notifications

Booking Confirmations

Mobile Tickets & Boarding Passes

Stay ahead of the competition with LINK: The next step in hospitality is mobile communication that elevates the guest experience. Be available to customers throughout their entire journey, using any channel.

Travel and Tourism

Mobile messaging gives SMBs the same opportunities as large companies in terms of customer experience, reach and efficiency. By addressing new target groups and digital sales markets, SMEs have the opportunity to generate new revenue streams. At the same time, processes are optimized, costs are reduced and your own innovative strength is increased.

 Maximize your customers' lifetime value. Automated, intuitive omnichannel campaigns help you stay in front of your audience.

Transform your brand experience through personalized mobile messaging.

Drive your bottom line by analyzing customer engagement on every channel, with each campaign. 

Personalize

Generate leads

Events

Leverage the power of omnichannel marketing: conversational, automated, and personalized responses on the right channel at the right time. Watch conversions rocket by engaging your customers with personalized responses in real time.

Advertising & Marketing

Reduce call volumes and utilize live chat for daily interactions

Making it easy for citizens to engage and seek support

One-to-one help with real-time video assistance

Safe in the knowledge that data is secure and GDPR compliant

Public Health

Municipality needs 

Offer a simple and fast communication channel based on tailor-made solutions in the field of production and industry.

Government and Public Sector

How to boost customer experience with omnichannel delivery notifications

The pandemic has shined a spotlight on supply chains and the critical reliance we have on the logistics industry. Despite recent challenges, the crisis has presented opportunities for companies to revisit their business models, enter new markets, and innovate around new service offerings. Customers expect more from their deliveries.

This is where timely notifications are critical! Logistics businesses can employ notifications for essentially all stages of customer care: from purchase alerts to delivery notifications. When done well, the proper application of mobile messaging can enhance brand image, drive brand value, and improve customer loyalty.

When it comes to delivery notifications, having an omnichannel strategy is key. For this article, we will focus on both WhatsApp and SMS as indispensable communication tools. Since these channels are available and in use for many people receiving deliveries, it makes sense to utilize them as a medium to keep your customers up to date.

Adopting new channels: WhatsApp notifications

WhatsApp is the channel of choice for over two billion users, unlocking the mass potential to improve engagement levels. It also empowers you to go the extra mile, catering to your customer support needs. It’s no surprise that this platform has grown so quickly and become so popular when you explore its many features.

What makes WhatsApp delivery notifications stand out is that they have an expanded character limit up to 1024, and message receipts let you know that your message has been both received and read. WhatsApp can increase customer satisfaction and consumers are more likely to engage with businesses that have been verified and trusted by WhatsApp, providing them with additional assurances. Plus, it allows for flexibility and two-way communication, for example, providing the customer with options when it comes to delivery location and time.

Due to the ease of use and convenience of communicating on your customers’ channel of choice, this directly impacts customer satisfaction. Moreover, it enables you to get the delivery right on the first attempt. This is not only good for business efficiency but it´s a win for the environment as well as logistics firms see a decrease in non-deliveries and return trips. Additionally, WhatsApp template messages allow businesses to send customized content within a standardized WhatsApp message. This allows the message to be tailored to the individual but moreover allows the business to engage and start a conversation with their customer once they have opted in to receive it.

With only an internet connection needed to utilize them, messaging apps are also seen by many as the future of business-to-customer interactions.

SMS may be considered “old technology” within mobile messaging, but don’t underestimate its power. The fact that data connectivity is not required to receive SMS, something that few other channels can claim, is a huge benefit. Research shows that SMS has a 98% open rate and is read within three minutes, five times higher than that of email.

This is excellent news when it comes to your delivery notifications being read. By using SMS, you enable a two-way conversation with your customers, giving them the opportunity to respond to the proposed delivery date. If it´s not suitable for their schedule, they will receive a follow-up response on the next steps.

SMS grabs people´s attention and lets you send time-critical to your customers, such as reminding them to pick up parcels from self-pickup spots. It also allows you to manage your customers’ expectations by updating them about delays or any changes regarding the arrival of their delivery. Perhaps its greatest strength, a well-timed SMS informing customers their package is out for delivery reduces failed delivery rates.

Your business will no doubt see an uplift in customer satisfaction while reducing unnecessary journeys and missed deliveries by employing SMS notifications.

Informed Customers are Satisfied Customers

To thrive in a changing market, keeping your customers informed is crucial and plays a significant role in the reputation of your company. For customers, notifications are a smooth way to receive important information but for businesses, these channels are secret weapons to driving speed, efficiency, scale, and ROI. Given that over half of customer experience is now digital, customizing delivery experience is a must, and having effective delivery notifications in place can make or break a customer journey. This number is on the rise and according to Gartner, customer experiences with digital technologies [EG1] will increase to 70% by 2022.

What does this mean? Every experience counts.

Now that you know the benefits of SMS and WhatsApp notifications for deliveries, it´s time to start thinking about the best channel for your business or how to leverage a combination so that every customer is reached. Curious to learn how LINK can help? Talk with us to learn more!

https://www.gartner.com/smarterwithgartner/chatbots-will-appeal-to-modern-workers [EG1]

 How to boost customer experience with omnichannel delivery notifications

Gain your customers' trust and increase revenues by utilizing a secure, reliable, and easy-to-use omnichannel communication platform. 

Connect to customers on their preferred platforms.

Customers can be notified about upcoming bills or successful payments.

Connect with clients and prevent fraud with omnichannel communication and support.

Smooth and user-friendly short messages

Security thanks to SMS

Important notifications

Customer service

Authentication

Notifications

Customer Care

Offering a secure, excellent digital customer experience across the most popular channels. Our solutions are tailored specifically for financial services, providing unmatched uptime and omnichannel functionality.

Banking and Finance

Marketing

Finance

eCommerce

Scale your communications with LINK over SMS, WhatsApp Business, Voice, Email, and more. With 650+ employees and 30 offices worldwide, we make mobile interaction and modern conversation easy.

Drive your sales and marketing teams with our one-stop shop omnichannel platform. 

Topic: Omnichannel

LINK Mobile Invoice: what you need to know

7 ways MNOs can leverage the CPaaS revolution

LINK Mobility Logistics

Targeted communication for marketing and sales campaigns

Advertising & Marketing with LINK Mobility

CPaaS for the Public Sector and Government

How to boost customer experience with omnichannel delivery notifications

Banking and Finance at LINK Mobility

LINK Mobility