Authentication and OTP
Safeguard your business.
Easily integrate solutions that allow you to easily and reliably confirm identities to authenticate your users.
How does this work?
Two-factor authentication is a standard procedure when registering and processing new users, payments, and transactions. As the digitalization trend continues, consumers expect this level of authentication to ensure their data is secure.
OTP, or 'one-time-passcodes' is a code which is sent to a user to verify identity. OTPs are usually only valid for a short period of time. A common use case is for banks and financial institutions to send an OTP to a user who must populate the received OTP into the platform to verify a transaction.
Verification can take place on channels such as SMS, WhatsApp, Viber, email, and others. This makes it simple for customers to verify their identity for their accounts. Messages are sent quickly so that log-in is easy or action can be taken immediately in instances of fraud.
Implementing Authentication and OTPs
SMS for time-sensitive authentication
When delivery is critical, SMS is the channel of choice. It is ubiquitous meaning data connections are not required. SMS messages are delivered in a handful of seconds, ensuring user identities can be verified quickly.
Authenticate New Users
Ensure your platforms are safe from spam and bot attacks by implementing phone number verification during the onboarding process.
Additional layers of security can be quickly added to verify logins and account transactions by sending a simple OTP.
WhatsApp for authentication
Fully encrypted and verified senders generated trust. Sending OTPs on the channel of choice for customers makes the customer journey seamless. Quick and reliable verification process.
Rich features of WhatsApp provide additional engagement opportunities for users in a seamless way. Offer additional support to users by building in added AI and chatbot functionality to complete the customer experience.
Allow the conversation to flow where it started, or switch to another channel. Provide your customers with the choice.
Google Verified SMS
Google Verified SMS is a feature on top of standard A2P SMS messaging. It is perfect for enhancing trust with your users so they're safe in the knowledge that the message is from a trusted vendor. Account security is a concern for customers, so receiving a verified SMS with the OTP can help instill this trust.
By using Google Verified SMS for authentication and verification there are additional benefits: adding your brand to your message helps to reinforce brand awareness and recognition.
Authentication on the user's preferred channel
With more businesses digitalizing their processes, the need for authentication has increased significantly. Ensure your customer and user data is secure by providing verification steps throughout the customer journey. Trust can be established through a verification process when logging into online portals, making transactions online, or onboarding new customers and users who now expect verification steps as part of the process.
Ease of integration
Ensure your systems are secure with our easy to integrated with our APIs.
Protect your systems and platforms in a GDPR compliant way.
No matter where your customers are based, choose their channel of choice.
Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!