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Tracking

Keep customers updated


Inform your customers throughout the customer journey with automated messages that are sent whenever there are changes to the delivery

Increase transparency


Make your delivery processes transparent with up-to-date notifications to your customers and gain more credibility, trust, and accountability

Efficient communication


Our scalable solutions integrate easily into your systems and ensure an effective and automatic communication process designed for your company’s and your customers’ needs

tracking

How tracking works

With our solutions, you can determine the digital contact points when you should notify, inform, or update your customers. Streamline your business logistics while also creating additional value for consumers easily with our innovative solutions.

Whether you need efficient tracking solutions for your CRM, E-commerce, warehouse systems, or the combination of these, our solutions integrate easily into your own systems and give you the ability to enhance your logistic processes.

Build a smooth customer journey by sending messages when a customer makes a purchase, asking them when and where they want it delivered, providing updates when there are changes, and notifying them when the package is delivered. Giving your customers a transparent view of your tracking process increases trust with your brand. It also ensures that your business is efficient so that delivery is completed on time and only once, instead of having to try again multiple times. You improve your entire value chain. Don’t forget to collect data and feedback throughout the customer journey to get valuable insights on how to improve your operations.

 

Streamline your business logistics

Use messaging for package tracking, as well as for monitoring critical functions in your IT-systems, off-site locations, and system transactions. You can also use mobile communications for machine surveillance and fleet management. Whether you want to take advantage of tracking internally within your organization or provide it as a benefit to your customers, this solution is something that can improve everyone’s experience.

channels

How LINK can help

Channels to reach customers:

  • SMS
  • Viber
  • RCS
  • Google Verified SMS
  • WhatsApp

Products to help:

  • LINK Collect
  • LINK Conversations
  • LINK Messaging Gateway
All our solutions

Our Solutions

How messaging can support your business

Mobile messaging is a key driver in modern communication. The mobile phone is providing great opportunities for closer dialogue between businesses and customers. Messaging can be used for simple communication, just by sending and receiving messages – but you can easily integrate it with other technologies and solutions in order to enrich your communication and add value to your business.

Today, you can reach your customers on the channel they prefer with personalized messaging and rich content. Explore the opportunities about messaging below based on your industry or areas of need.

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