Increase the response rate by communicating on the channels your customers actually use on a daily basis.
Getting your customers’ feedback helps you adapt and personalize your future campaigns and can also help you improve your entire brand.
By asking your customers what they think and feel when using your products or services gives them the chance to tell you what’s on their mind, allowing you to build loyal customers.
Sending out surveys to understand your target audiences will not only help your brand, but also get you happier customers to ultimately increase retention rates. Learn their likes, dislikes, behaviors, preferences, and more. Make sure your surveys are sent at the right time – ask the customer what they think of your website and its features once someone has signed up, ask about your products or services once they’ve shopped, or ask about your customer support after they’ve reached out to you with questions. You can also use surveys as polls during events.
The valuable feedback will guide you in the right direction to adjust your touchpoints with customers. Achieve higher response rates and improved customer engagement based on the feedback from polls and customer satisfaction surveys. Then, make the changes using the feedback from the surveys!
Channels to reach out to your customers with surveys:
LINK products to help you even further:
Mobile messaging is a key driver in modern communication. The mobile phone is providing great opportunities for closer dialogue between businesses and customers. Messaging can be used for simple communication, just by sending and receiving messages – but you can easily integrate it with other technologies and solutions in order to enrich your communication and add value to your business.
Today, you can reach your customers on the channel they prefer with personalized messaging and rich content. Explore the opportunities about messaging below based on your industry or areas of need.