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Gartner report: Improve Your Customer Experience by Knowing Which Initiatives Are Most Important (Limited Period Access) Read Report

As we begin the new year, we set our sights on the future and what 2021 might bring. While it’s impossible to predict everything that might happen, Gartner has compiled their key findings and recommendations based on the notion that “predicting the impact of technology is easier that predicting global changes."

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In this report, Gartner explores what it means to “reset everything” and the high level trends that will emerge, surrounding topics like innovation, efficiency, responsibilities, risk and reward, effectiveness, and impact on society. “Technologies exist to support the creation of opportunities, where people and organizations can thrive,” and this report seeks to understand what it means to be human in the digital world. Read on for Gartner’s take on where we’re headed in “Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything."

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Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything, Daryl Plummer, et al., 20 November 2020

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research including warranties of merchantability or fitness for a particular purpose.

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